This course prepares participants to manage crises effectively by equipping them with the frameworks, leadership skills, and tools necessary to plan for, respond to, and recover from a wide range of organizational crises. Participants will learn how to build resilient crisis management teams, develop response plans, lead communication efforts during crises, and ensure business continuity under pressure.
Effective crisis management minimizes damage to people, operations, reputation, and financial standing, making it a critical competency for today’s organizations.
- Crisis Management Team Members
- Business Continuity Managers
- Risk Managers and Analysts
- Health, Safety, and Environmental (HSE) Professionals
- Corporate Communications and PR Officers
- Security Managers
- Senior Executives and Organizational Leaders
To certify participants as Crisis Management Professionals capable of leading organizations through emergencies, ensuring structured response, safeguarding operations, and enabling swift recovery.
By the end of this training course, participants will be able to:
- Understand the principles of crisis management and resilience planning.
- Develop, implement, and test effective Crisis Management Plans (CMPs).
- Build and manage cross-functional crisis management teams.
- Apply risk assessment and scenario planning techniques to crisis management.
- Communicate clearly and effectively with internal and external stakeholders during crises.
- Lead incident response activities and coordinate recovery efforts.
- Integrate crisis management with business continuity and disaster recovery frameworks.
- Introduction to Crisis Management
- Definitions, Concepts, and the Crisis Lifecycle
- Common Types of Organizational Crises
- Importance of Preparedness and Proactive Leadership
- Building an Effective Crisis Management Framework
- Crisis Management Policies and Plans
- Organizational Structure: Roles and Responsibilities
- Establishing and Training Crisis Management Teams
- Risk Identification, Assessment, and Scenario Planning
- Hazard and Vulnerability Assessments
- Business Impact Analysis (BIA)
- Scenario-Based Planning and Simulations
- Crisis Communication Management
- Principles of Effective Crisis Communication
- Internal and External Communication Strategies
- Media Management and Stakeholder Engagement
- Emergency Response and Incident Management
- Command and Control Structures (e.g., Incident Command System)
- Crisis Operations Centers (COC) Setup and Management
- Coordination with Emergency Services and Government Agencies
- Business Continuity and Recovery Planning
- Linking Crisis Management to Business Continuity
- Recovery Planning and Post-Crisis Stabilization
- Testing, Exercising, and Updating Crisis Plans
- Post-Crisis Review and Continuous Improvement
- Conducting After-Action Reviews and Lessons Learned
- Root Cause Analysis for Crisis Events
- Strengthening Organizational Resilience
