Excellent communication is essential for the creation of a highly effective and productive organisation. Even though we have sophisticated means of communication with each other, rarely to staff members actually communicate well on a one-to-one level. The art of building rapport with people is essential for developing trust, openness and meaningful relationships.
This course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. It is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations.
• Who needs to communicate effectively to fulfill his role.
• Who can disseminate newly learned skills within the workplace.
• Who wants to be able to build lasting rapport with those around him.
• Who is being developed for promotion.
• Individuals with leadership potential.
To enhance the participant’s competency necessary to understand himself and to gain greater understanding of the behavioral traits of his customers, colleagues and social network.
At the end of this course participants will be able to:
• Develop strategies for creating a positive work environment.
• Recognize differing behavioral styles & learn to adapt to it in order to build lasting rapport.
• Understand your key roles in encouraging and developing your staff.
• Harness the power of personal motivation and effective communication.
• Massively improve your leadership skills.
1. How to Build Lasting Rapport
• The art of building lasting rapport
• How to identify behavioral traits and react to them.
• How to modify your own behavior to match other’s.
• Sharpen senses to the signals from others.
• Connect with colleagues and clients at a level that creates deeper trust and commitment.
• Read body language in order to understand how others are thinking and responding.
2. Self-Awareness: How to Gain a Greater Understanding of Yourself
• Key concepts of Natural language processing (NLP) and Emotional Intelligence.
• Connecting feelings for greater self-awareness
• Eliciting emotions
• Noticing unconscious messages and following intuitions
• Self-talk and what it means.
• Internal and external referencing.
3. Crystal Clear Communication
• Powerful listening and questioning techniques
• Thinking and language patterns
• Sub-modalities
• Perceptual positions
• Climates of trust
• Well-formed outcomes
4. Empathy: The Ability to Understand Situations from Another’s Perspective
• Review how to sharpen your senses to the signals others are sending you
• Communicating first impressions – the secrets of body language
• How we communicate
• Filters to communication
• Learning Styles
• Modelling: how others do things
5. Motivation: How to Get the Most from Yourself and Others
• Logical levels of change
• The importance of values in motivation
• Eliciting values for yourself and your organisation
• Setting goals that motivate
• Creating a positive future for your organisation
• Testing your well-formed outcomes
