Knowledge management (KM) is a key ingredient in an organization’s ability to operate. An organization’s data comes from its history and operations. KM is the process of making and sharing that knowledge and using it systematically for the benefit of the corporation.
KM system ensures that an organization’s knowledge domain never gets compromised either due to revenue or losses incurred, or continued growth of the organisation itself, especially in this volatility, uncertainty, complexity, and ambiguity (VUCA) world.
KM strategy ensures that the knowledge assets remain protected and more importantly, consistent as the company continues to evolve, therefore companies have now begun investing in data management systems and dedicated teams to protect their intellectual capital.
The course will concentrate on the people’s aspects of KM rather than the technology involved. KM requires the creation of a culture in which people are willing to share not only their successes but also sometimes their failures.
By choosing to invest in this course, the organisation would be able to gain a competitive edge in the marketplace. This course will ensure that the relevant information remains with the organisation in the VUCA world in the years to come.
- Chief Knowledge Officers (CKO)
- Knowledge Managers/Champions
- HR Professionals
- Project/Program Managers
- Quality Managers / Professionals
- Process Owners
- Process Champions
- OD Professionals
- Change Managers
- Professionals with no experience in any of the above fields can also take this up as a new career option
To enhance the participants’ knowledge, skills, and ability necessary to lead successful, real-world KM initiatives.
By the end of this course, participants will be able to:
- Create an atmosphere of mutual trust
- Capture shared knowledge
- Ensure that the company has complete and accurate information for easy and instant decision making at any point in time
- Ensure that all employees have a clear and common understanding of this function
- Prepares the company to be competitive in the ever-changing world of business
- Ensure continual effectiveness in the marketplace
- The Basic Concepts of Knowledge Management
- The elements of knowledge
- Why KM
- The life cycle/stages of KM
- The role of a knowledge manager in the organisation
- Who would be responsible for this function?
- Establishing the strategy and framework of KM
- Contextual Understanding of the KM Cycle
- How knowledge get created in the corporation?
- Types of knowledge that gets created into the company
- The implications of cultural and behavioural elements of KM
- How to capture tacit knowledge?
- Developing a supportive environment for sharing knowledge
- How to over-ride the challenges?
- Assess where the organisation stands in terms of KM
- Examine the gap of supply and demand
- The Knowledge Repository System and Data Handling
- Systems requirement to codify knowledge, testing and deployment
- The required infrastructure to integrate the transfer and sharing of knowledge in the company’s culture, and structure
- The process of auditing the knowledge function
- Formation of the team for KM
- Analysis of Data
- Data mining
- Evaluation
- Dashboard of the KM function
- The effectiveness of the KM function
- Ethical, legal and management issues involved
- The practices followed by the other corporates
- Continuous Learning
- Capture and record the meaningful lessons learned
- Continuous learning through KM
- The innovation in KM
