Crisis Management is the process by which an organization deals with major unpredictable events that threatens to harm the organization, its stakeholders, or the general public. Three elements are common to most definitions of crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time. The sheer range of potential incidents and emergencies that can stop or even disrupt production are increasing. If these incidents and emergencies are correctly managed then not all these incidents will become critical or be classed as a crisis, but those that result in increased losses or put increased demand upon the organization will have serious consequences for the company, the shareholders and stakeholders or the country itself badly damaging the reputation of all those involved in the response. This course will teach you that meeting this commitment involves more than just being fully prepared.
• Fire, safety and security professionals
• Risk, marketing and insurance professionals
• Designated incident
• Emergency and crisis response professionals
• Local fire and emergency response members
• Other emergency response professionals.
• Line managers and supervisors wishing to appraise their comprehension of emergency response best practices.
To enhance the participants’ competency necessary to design appropriate response plans, organize emergency control centres, control emergency response teams, analyze incidents, allocate duties, and develop crisis management strategies.
By the end of the course, participants will be able to:
• Recognize the attributes between incidents, emergencies and crisis situations
• Develop methods to avoid unnecessary escalation, and how to design, command and control response to each scenario
• Enhance on-scene leadership capabilities and techniques
• Apply best practice in organizing Emergency Control Centers (ECC), Emergency Response Teams (ERT) and Crisis Management Teams (CRT) to assist the Forward Incident Control (FIC)
• Analyze human factor and allocate duties with regards to psychological readiness, recourse allocation, deployment, discipline, leadership and welfare.
- Hazard action prevention
- Prevention Methods: An Overview
- Vulnerability Analysis
- Risk Assessment of Hazardous Materials
- Crisis Management Manual
- Procedures
- Crisis Management – Control Models
- Command and Control Systems
- Crisis Management
- Emergency Planning International Laws
- Local Regulations
- Emergency Response Plan
- Contents Critical to the Emergency Response Plan
- Emergency Organization
- Emergency Procedures
- Assessment of Available Resources
- Plan Implementation
- Training Employees
- Distribution of Emergency Plan
- Updating the Plan
- Contents Critical to the Emergency Response Plan
- Organizing Incident Control Emergency Control Centers (ECC)
- Communication at the ECC
- Equipment Needed
- Resources Needed
- Emergency Response Teams (ERT)
- Health and Safety Crisis
- Management Teams (CRT)
- Forward Incident Control (FIC)
- Control Points
- Communication at the ECC
- Emergency Action Procedures
- Response and Media
- Emergency Action Procedures
- Evacuation Procedures
- Medical Emergencies
- Fire Procedure
- Explosion Procedure
- Hazardous Materials
- Environmental Hazards
- Emergency Response Model Media
- Relations and
- Cases
