Whether you work in the oil & gas industry, process industries, network service providers, hospitals or hotels, what all these have in common is multi-shift operations. For a facility to operate safely and efficiently 24/7, it is necessary to apply best practices to shift working. Multiple-shift operation poses extra challenges because of the potential for fatigue and regular personnel changes. To compete successfully, whatever your industry, 24-hour operations must recognize and overcome these challenges and continuously improve for a facility to operate safely, efficiently and achieve the highest possible standards consistently. Adopting best practices of shift working will result in significantly reduced risk of incidents and levels of waste together with fewer operational problems such related to throughput and poor communication.
This course focuses on why 24/7 operation needs multiple-shift working, how shift working introduces extra challenges, communication and leadership for shift working, why shift working increases risk from fatigue and at changeover, and development of strategies to manage shift risks & issues & become a world-class 24/7 operation.
- Operational Managers
- Shift Supervisors
- Shift Team Leaders
- Personnel interested in Quality and Quality Assurance
- Engineering Personnel
- Maintenance Personnel
- Logistics Personnel
- Network Support Teams Personnel
- HR Personnel, Training and Development Personnel
- Those involved in Staff health and welfare at any level
To enhance the participants’ knowledge, skills, and abilities necessary to understand how the world’s best operational organizations manage multiple-shift 24-hour operations to deliver world-class performance and develop world class people.
By the end of this course, the participants will be able to:
- Recognize and appreciate the issues associated with 24/7 shift operation
- Develop strategies to manage shift risks and issues and become a world-class 24/7 operation
- Benchmark their performance against that of world-class facilities
- Appreciate the impact of better communication and leadership for shift working
- Explore alternative shift schedules
- Be effective Shift Supervisors
- Issues Associated with Shift Working
- Shift working self-assessment – how does your operation measure up?
- Communication
- Continuity of operation and consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
- Effective Communications, Effective Shift Handover and Operation Continuity
- Effective management communication to all shifts
- Improvement of shift leader-team communications
- Development of effective interfaces across shifts
- Best practices for effective shift handover and start of shift meetings
- Teamwork
- Effective standard operating procedures
- Training and developing shift teams
- Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
- Evolution of the role of supervisor
- Training and developing effective supervisors
- Benchmarking performance of supervisors
- Continuous improvement
- Workplace organization, 5S and Toyota Production System (TPS)
- Management visibility/GEMBA
- Fatigue, Pros and Cons of Different Shift Systems: How to Deal With?
- The body clock and circadian rhythms
- Causes of fatigue & fatigue countermeasures
- Ergonomics
- History of shift working
- Alternative shift schedules
- Analysis of delegates’ shift schedules and issues
- People Issues on Shift: How to Deal With?
- Managing performance
- Dealing with poor performance
- Motivation and counseling
- Discipline
- Consistency of approach
