In today’s fast-paced business world, efficient business office management is more critical than ever. Office management is the technique of planning, organizing, coordinating and controlling office activities with a view to achieve business objectives and is concerned with efficient and effective performance of the office work. The success of a business depends upon the efficiency of its office. There is no doubt that modern technology has played a fundamental role in changing the concept, requirements and responsibilities administrative assistants’ job. Their tasks and duties have become diversified, and they became able to perform a multitask and juggle several different instructions at once . Other qualities needed by them include excellent communication skills, a polished appearance, and good interpersonal instincts.
• People who have graduated from an office administration program
• People who have several years of documented work experience in the secretarial or office administration fields.
• Those interested in qualifying for entry level supervisory or managerial office positions,
• Those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today’s high technology offices.
To enhance the participants’ competency necessary to perform all behavioral skills and focusing on areas related to the use of technology to get things done effectively and successfully.
By the end of this course, participant will be able to:
• Define and apply the new roles of executive assistants and administrators to meet modern challenges.
• Plan and organize workflow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner.
• Create quality standards for a motivating and productive office environment.
• Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing.
• Understand the impact of technology on the administrator’s roles and tasks.
• Use technology to get more done and to stay connected with the office and their boss.
1. New Roles for New business Environments
• The changing organization
• The role of management in the workplace
• Communication and influence optimization.
• Fostering a professional attitude
• Producing results from various activities
• Use of technology to get things done.
2. Mastering Data Management and Office Etiquette
• Basic modern office etiquette
• What not to do in your cubicle
• Telephone and email etiquette, skills, and courtesy
• Records management (filing and documenting soft and hard copies)
• Indexing, archiving, and retrieving data and documents.
• Handling office finances and petty cash
3. Creating a Motivating and Productive Office Environment
• Office design as part of enhancing productivity.
• The art of working (tips and basic steps)
• Communicating with employees for better results
• Dealing and communicating with different cultures at work
4. Advanced Communication Skills for Administrators
• Powerful short presentations
• Advanced business writing (reports, proposals, faxes, letters, memos, emails, etc.)
• Dealing with a difficult boss
5. Time and Project Management for Administrators
• Time management
• Meetings and conferences
• Preparing meeting agendas and minutes
• The Effective use of MS Outlook to manage time and respect other people’s agendas
• Event planning and project management
6. The Impact of Technology on the Administrator’s Roles and Tasks
• The use of smart phones to stay connected and liaise with others.
• Synchronizing smart phones with computer for updates
• The use of electronic devices to research, be informed and report on timely basis.
