Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. This training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.
- Office Managers or Coordinators
- Executive Secretaries
- Administrative Assistants
- Administrative Managers
- Executive Assistants
To enhance the participants’ knowledge, skills, and abilities necessary to play the role of an administrative professional
By the end of this course, participant will be able to:
- Work smarter and leverage his time to get things done quicker
- Set and achieve short and long-term goals
- Communicate confidently and clearly at all levels
- Present himself professionally in meetings and presentations
- Organise himself, his office, and his executives more effectively
- Mastering Workload
- What are personal and work visions?
- Managing working day to achieve maximum results
- Organizing personal work priorities and goal setting
- Organizing the desk for maximum efficiency
- Setting up administrative systems and procedures that work
- Time Management secrets to adopt and time wasters to avoid
- Essential Communication Skills
- Common communication styles
- How to be an assertive communicator
- How to set boundaries without saying “no”
- Dealing with difficult personalities and situations
- Confident body language and voice usage
- Working with Boss and Team
- Developing a strategic partnership with boss
- Keeping on top of calendars, appointments and schedules
- Making travel and accommodation arrangements
- How to prepare for taking leave
- Organizing, attending and minuting meetings
- Managing conflict & learning to listen
- Professionalism in the Workplace
- Handling the Phone Professionally
- Business Etiquette Essentials
- Writing friendly and professional emails
- Social media and technology savviness
- Event planning
- Making presentations
- Self and Stress Management
- How to create the success mind set
- How to remain motivated and passionate about work
- Handling stress and pressure and anger at work
- Work life balance – how to achieve it.
- Taking care of yourself
- Creating a comfortable and healthy work environment
