Working closely with senior managers and executives, the Executive Secretary or Personal Assistants must be able to perform administrative or managerial roles as well as provide support to the management team. They also need excellent computing and communication skills, as well as a range of specialist business skills. This course covers professional image, effective communication, business letter writing, dealing with difficult people, time and stress management, organizing meeting, and filling system.
- Administrators, assistants, executive secretaries
- Existing or prospective office managers
- Senior administrators and supervisors of junior-level employees.
To increase the understanding of the professional administrator in organizations. And examining the different structures that organizations adopt and how these affect the system’s procedures, culture and the people who work in organizations.
By the end of this course, participant will be able to:
- Define and understand the role of the office manager / administrator.
- Acquire time management skills required for better office productivity.
- Handle telephone calls properly and professionally.
- List the main causes of stress and the techniques needed to control them.
- Discover communication strategies needed for carrying out responsibilities in an effective manner.
- Develop a service attitude and mindset aimed at the internal and external customer
- The Role of the Office Manager/Administrator
- Perception versus Reality
- Competencies Required for Success
- What It Takes to Be a Star at Work
- Identifying Your Role
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- Effective Communication Skills
- Improving Credibility and Gaining Recognition
- Speaking and Listening
- Being Assertive
- Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
- Preparing a Professional Presentation
- Written Communication
- What Constitutes Professional Business Writing
- Style and Layout
- Obtaining Your Objective with the Reader
- Stress Management Techniques
- Causes and Symptoms
- Identifying Your Stressors
- Formulating a Comprehensive Stress Management Plan
- Organizing Meetings
- Elements of an Effective Meeting
- Preparing the Agenda
- Taking Minute
- Serving the Internal and External Customer
- Understanding the Needs of Internal and External Customers
- Having the Right Attitude
- Providing Excellent Service
- Handling Complaints
- Managing Time
- Identifying and Eliminating Time Wasters
- Setting Goals and Priorities
- Using Measures to Control and Improve Your Effectiveness
- Planning and Managing Time for Self and Others
- Using the Telephone Properly
- Professional Telephone Behaviour
- Rules for Good Listening
- Dealing with Difficult Callers
- Identifying Common Phone Problems and Formulating Solutions
